Privacy Policy

Last updated: April 29, 2026

Introduction

ArkaLearn ("we", "us", or "our") is committed to protecting the privacy of users ("you") of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

Information We Collect

We may collect the following information: (a) Registration information: name, email address, phone number, and encrypted password when you create an account. (b) Profile information: profile photo, date of birth, education, and learning preferences. (c) Payment information: transaction data, course purchase history, and payment methods (processed by third-party payment gateway providers). (d) Usage information: platform interaction data, learning progress, quiz results, and course preferences. (e) Technical data: IP address, browser type, device information, and cookies.

How We Use Your Information

We use the collected information to: (a) Provide, maintain, and improve our learning services. (b) Process registration, payments, and account administration. (c) Send notifications related to courses, schedules, and service updates. (d) Provide customer support and respond to your inquiries. (e) Analyze platform usage to improve the learning experience. (f) Comply with applicable legal and regulatory obligations.

Data Protection

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Sensitive data such as passwords are stored in encrypted form. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Disclosure to Third Parties

We do not sell your personal information to third parties. We may share information with: (a) Third-party service providers that assist our operations (payment processing, hosting, analytics). (b) Partner educational institutions related to bootcamp programs or job placement. (c) Authorities if required by law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can control cookie usage through your browser settings. Disabling cookies may affect website functionality.

Your Rights

You have the right to: (a) Access, update, or delete your personal information. (b) Withdraw data processing consent at any time. (c) Request deletion of your account and related data. (d) Object to data processing for marketing purposes. To exercise these rights, please contact us using the information below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. After account deletion, data will be removed within 30 business days.

Policy Changes

We may update this Privacy Policy from time to time. Changes will be notified through our website or via email. By continuing to use our services after changes, you agree to the updated policy.

Contact

If you have questions about this Privacy Policy, please contact us at: email: [email protected] or WhatsApp: 6282123130680. Address: ArkaLearn Office, East Jakarta, Indonesia.